Last updated: May 2026

1. Use of Service

PresenceGraph provides hosted structured data management services - including schema generation, delivery, validation, and analytics - to businesses and organisations. By using the platform, you agree to these terms.

Services are provided “as is” and may be updated, modified, or discontinued with reasonable notice. We will make reasonable efforts to notify customers of material changes at least 30 days in advance.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials, including your password and API keys. You must provide accurate billing information and keep it current. You are responsible for all activity that occurs under your account, including API calls made using your keys.

Notify us immediately of any unauthorised use of your account at info@presencegraph.com.

3. Acceptable Use

You may not use PresenceGraph :

• For illegal purposes or in violation of any applicable law
• To distribute malware, phishing content, or harmful code
• To submit fraudulent or intentionally misleading data
• To attempt to circumvent tier limitations (e.g., creating multiple Foundation accounts to avoid paying for Presence)
• To scrape or systematically extract data from the platform without authorisation

We reserve the right to suspend or terminate accounts that violate these terms. Where possible, we will provide notice and an opportunity to remedy the violation before suspension.

4. Billing & Cancellation

• Billing cycles monthly, per tier, in advance
• Foundation tier is $0 with no payment required
• Paid tiers (Presence, Insight, Ultimate) are charged on the first day of each billing period
• You can cancel at any time from the Portal dashboard
• Upon cancellation, your schemas and delivery remain active until the end of the current billing period
• Data is retained for 12 months after the billing period ends - export your schemas before this window closes
• Refunds are handled on a case-by-case basis for billing errors or service outages exceeding reasonable thresholds

5. Data Ownership & Retention

• Your structured data (schemas, entities, business information) belongs to you
• You retain full ownership of all data you enter into the platform
• You can export your data at any time via the dashboard or API
• We may use anonymised, aggregated data for platform improvement and analytics
• Upon account cancellation, data is retained for 12 months, then permanently deleted
• We may retain billing records for legal and accounting purposes as required by New Zealand law

6. Limitation of Liability

PresenceGraph is provided as a structured data management tool. While we take reasonable measures to ensure accuracy and reliability, we cannot guarantee that search engines will display, index, or render your schema markup in any particular way.

To the maximum extent permitted by applicable law, PresenceGraph (and ITS Group NZ) is not liable for indirect, incidental, or consequential damages arising from use of the platform. Our maximum aggregate liability is limited to the amount paid in the 12 months preceding a claim.

Contact: info@presencegraph.com